TOTAL PROCESS OWNERSHIP (TPO)

Strategy and company culture that minimizes customer resource requirements



Every outsourced task is embedded in an underlying process and is supporting a final goal

For Rottendorf, Total Process Ownership means:

• assuming the customer's position
• understanding the underlying process
• adopting the customer's final goal as our own
• creating comprehensive solutions beyond the initial task description

We minimize customer's resource requirements and interfaces.
Key customer perspective: TPO with Rottendorf Pharma vs. outsourcing with others